How do I close my account and delete my data?

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You can close your Kick Cashback account at any time. There's no cancellation fee, no notice period, and no minimum membership length. Closing an account also gives you the right to request deletion of your personal data under the Australian Privacy Principles in the Privacy Act 1988 (Cth) . Step 1: claim any remaining cashback Before closure, sign in at kickpay.co and check your balance. If you have any cashback in Available to claim , request a payout to your nominated Australian bank account — claimed cashback is sent by direct bank transfer (receiving banks can take 1-3 business days to show the funds). If you have cashback in Pending , it's worth waiting for it to clear so you don't leave money behind. More on when cashback is claimable . Step 2: email us to close the account Send an email to info@kickcashback.com from the email address on your account, with the subject line "Account closure request". Tell us: That you want to close the account. Whether you want any remaining Available cashback paid out before closure (and to which bank account, if it's not the one already on file). Whether you want your personal data deleted as well as the account closed. We'll confirm receipt within one business day, action the closure, and reply once the account is fully deactivated. Step 3: data deletion under the Australian Privacy Principles If you ask us to delete your personal data, we'll remove the personal information we hold (name, email, password hash, contact details, marketing preferences, dashboard activity logs) within 30 days. There are some categories of data Kick Cashback is legally required to retain, even after account closure: Transaction and payment records — typically retained for seven years to satisfy ATO record-keeping requirements and to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) . bank payout records — retained per the Australian Payments Network direct-credit framework. Records under active dispute — retained until the dispute is resolved. Retained records are kept in encrypted, access-restricted storage and are not used for any marketing purpose. Can I reopen the account later? Yes — you can sign up again at any time using the same email address (or a different one). A reopened account is effectively a new account, with no carry-over of past cashback history or claim limits. You may need to re-verify identity for higher-value claims, the same as any new account. What about marketing emails only? If you just want to stop the emails without closing the account, you don't need to email support — see our notification preferences guide . Where the policy is documented The full data retention and deletion policy is in our Privacy Policy . Kick Cashback is operated by Kick Systems Proprietary Limited (ABN 16 694 893 297), an Australian-owned company in Melbourne, Victoria — see company verification details .

How do I close my account and delete my data?

Step 1: claim any remaining cashback

Step 2: email us to close the account

Step 3: data deletion under the Australian Privacy Principles

Can I reopen the account later?

What about marketing emails only?

Where the policy is documented

About Kick Cashback