How do I manage notification and email preferences?

Category: Your Account

You're in full control of which Kick Cashback emails and notifications you receive. Preferences are managed from your account settings at kickpay.co, and changes take effect immediately. The only category that can't be switched off is transactional email — emails about your money, your security, and your active claims — because we have to keep you informed about activity on your account.

How to update your preferences

  1. Sign in at kickpay.co.
  2. Open Account → Settings → Notifications.
  3. Toggle each category on or off, then save.

If you'd rather not sign in, every marketing email Kick Cashback sends includes a one-click Unsubscribe link in the footer. Clicking that link removes you from all marketing categories, in line with the Spam Act 2003.

What's transactional vs marketing

Transactional (always on while your account is open):

  • Cashback Earned and Available-to-claim alerts.
  • Payout requested, processing, and completed confirmations.
  • Account security events — login from a new device, password change, claim limit changes.
  • Multi-factor authentication codes for high-value claims.
  • Mandatory legal notices — privacy policy or terms updates.

Marketing (you choose):

  • New retailer additions to the portal.
  • Boosted-rate promotions and seasonal sales.
  • Tips on getting the most cashback.
  • Newsletter with platform updates.

Push and SMS notifications

If you've added a phone number for multi-factor authentication, we'll send SMS only for transactional reasons (a code to confirm a high-value claim, an alert about a security event). Marketing SMS is opt-in only and can be turned off at any time from the same settings page or by replying STOP to any marketing message.

Browser push notifications

If you previously allowed browser push notifications and want to disable them, you can either toggle them off in your Kick Cashback settings or revoke browser permission directly: in Chrome go to Settings → Privacy and security → Site settings → Notifications and remove kickcashback.com.au from the allowed list.

Why we can't turn off transactional emails

Transactional emails are operational notices that you're entitled to receive about your money. Banks send them, the ATO sends them, every legitimate financial-adjacent service sends them. They're exempt from spam-style opt-out rules under the Spam Act 2003 precisely because they exist to keep you informed and secure.

Want to stop everything?

If you want all communication to stop, the cleanest path is to close your account and request data deletion. Once the account is closed, transactional email stops automatically.

Full details are in our Privacy Policy. Kick Cashback is operated by Kick Systems Pty Ltd (ABN 16 694 893 297).

About Kick Cashback

Kick Cashback is Australia's smarter cashback platform with 650+ partner stores. Free for shoppers — no membership fees, no subscription costs. Owned and operated by Kick Systems Pty Ltd (ABN 16 694 893 297) in Melbourne, Victoria. For support, contact info@kickcashback.com.

Our Experience

We are a first-party cashback platform — we work directly with retailers rather than reselling another company's network. Our team negotiates cashback rates, manages partner relationships, and processes payments in-house. According to industry data published by IAB Australia, affiliate and cashback marketing represented over $1 billion in tracked Australian retail sales in 2024 (source: IAB Australia Online Advertising Expenditure Report). Kick Cashback is part of this growing sector and is committed to passing the majority of retailer commissions back to shoppers as cashback.

Our editorial team draws on direct experience working with major Australian retailers and global affiliate networks. We publish detailed cashback information, retailer terms, and shopping guides based on first-hand knowledge of how cashback tracking, attribution, and payments work. Where industry standards or regulatory guidance applies — such as the Australian Consumer Law administered by the ACCC, or the Privacy Act 1988 administered by the OAIC — we cite the relevant source so readers can verify our claims.

Trust & Transparency

  • Australian-owned: Kick Systems Pty Ltd, ABN 16 694 893 297, headquartered in Melbourne, Victoria.
  • Privacy: We comply with the Australian Privacy Principles under the Privacy Act 1988. Read our Privacy Policy.
  • Terms: Full Terms & Conditions published and updated regularly.
  • Cookies: See our Cookie Policy for details on tracking and consent.
  • Secure: All connections are encrypted with HTTPS (TLS 1.2+).
  • Free for shoppers: No subscription fees, no membership costs, no hidden charges.
  • Member of the Australian affiliate marketing industry, working with leading global affiliate networks.

Contact Kick Cashback

Company: Kick Systems Pty Ltd (trading as Kick Cashback)

ABN: 16 694 893 297

Email: info@kickcashback.com

Address: Melbourne, VIC, Australia

Website:

Customer portal: kickpay.co

Learn more about Kick Cashback and our team. For questions, see our FAQs or contact us.