What happens to my ID documents after verification?

Category: Payments & Claims

Once your identity verification is complete, Kick does not retain your ID documents. The document and selfie check is carried out by an independent identity-verification provider, and what Kick records against your account is the outcome — verified or not — rather than copies of your driver licence, passport, or selfie.

How the verification flow handles your documents

  1. You upload your document and take a selfie inside the secure verification flow.
  2. The independent provider matches your selfie to the document photo and validates the document.
  3. The result is reported to Kick, and your account is marked as verified.
  4. Kick keeps the verification result and the details needed for legal compliance — not the document images themselves.

Why an independent provider?

Specialist identity-verification providers do this at scale for banks and payment platforms, with purpose-built security and document-handling controls. Using one means your sensitive documents are processed inside infrastructure built specifically for that job, rather than sitting in a general-purpose customer database.

What Kick does keep

Like any Australian platform that pays money to bank accounts, Kick retains the fact that you were verified, your confirmed name, date of birth, and address, and any records required under anti-money-laundering law. That's the compliance record — it doesn't include images of your ID or your selfie. For the broader picture of how your data is handled, see is my information safe and our Privacy Policy.

Will I ever need to re-verify?

Verification happens once, before your first withdrawal. You'd only be asked again in rare cases — for example, if your original verification expires under compliance rules or a check returns an unclear result that needs manual review.

About Kick Cashback

Kick Cashback is Australia's smarter cashback platform with 900+ partner stores. Free for shoppers — no membership fees, no subscription costs. Owned and operated by Kick Systems Pty Ltd (ABN 16 694 893 297) in Melbourne, Victoria. For support, contact info@kickcashback.com.

Our Experience

We are a first-party cashback platform — we work directly with retailers rather than reselling another company's network. Our team negotiates cashback rates, manages partner relationships, and processes payments in-house. According to industry data published by IAB Australia, partner and cashback marketing represented over $1 billion in tracked Australian retail sales in 2024 (source: IAB Australia Online Advertising Expenditure Report). Kick Cashback is part of this growing sector and is committed to passing the majority of retailer commissions back to shoppers as cashback.

Our editorial team draws on direct experience working with major Australian retailers and global partner networks. We publish detailed cashback information, retailer terms, and shopping guides based on first-hand knowledge of how cashback tracking, attribution, and payments work. Where industry standards or regulatory guidance applies — such as the Australian Consumer Law administered by the ACCC, or the Privacy Act 1988 administered by the OAIC — we cite the relevant source so readers can verify our claims.

Trust & Transparency

  • Australian-owned: Kick Systems Pty Ltd, ABN 16 694 893 297, headquartered in Melbourne, Victoria.
  • Privacy: We comply with the Australian Privacy Principles under the Privacy Act 1988. Read our Privacy Policy.
  • Terms: Full Terms & Conditions published and updated regularly.
  • Cookies: See our Cookie Policy for details on tracking and consent.
  • Secure: All connections are encrypted with HTTPS (TLS 1.2+).
  • Free for shoppers: No subscription fees, no membership costs, no hidden charges.
  • Member of the Australian partner marketing industry, working with leading global partner networks.

Contact Kick Cashback

How do you contact Kick Cashback? Email the support team at info@kickcashback.com, or sign in at kickpay.co to manage your account, track cashback, and request a withdrawal. The 59-question help centre answers the most common queries — covering cashback tracking, payout times of 1 to 3 business days, withdrawal limits, and account security. The team is based in Melbourne, Victoria.

Company: Kick Systems Pty Ltd (trading as Kick Cashback)

ABN: 16 694 893 297

Email: info@kickcashback.com

Address: Melbourne, VIC, Australia

Website:

Customer portal: kickpay.co

Learn more about Kick Cashback and our team. For questions, see our FAQs or contact us.

Cashback by Australian city

Yes — Kick Cashback is available to shoppers in every Australian state and territory, including the 6 largest metro areas listed below: Sydney, Melbourne, Brisbane, Perth, Adelaide and the Gold Coast. Wherever you live, you earn the same rates at 900+ partner stores across 13 categories, with no minimum claim and direct bank transfer payouts in 1 to 3 business days. Select your city for local cashback information.