How do I report a cashback fraud or scam attempt?
Category: Trust & Safety
If you've spotted a phishing email, fake SMS, impersonator account or scam website claiming to be Kick Cashback, report it to info@kickcashback.com with as much detail as you can capture. Every report is reviewed by the trust and safety team, and confirmed scams trigger takedown requests to the hosting provider, email provider and relevant social platform. Reporting also helps protect other Kick shoppers who might receive the same attempt.
What to include in your report
- The full message or screenshot — for emails, the original including headers if possible. For SMS, a screenshot of the message and the sender number. For social media, the account handle.
- Any links you saw — copy the URL without clicking. Even links that look like kickcashback.com.au or kickpay.co can be lookalike domains.
- The date and time you received it.
- Whether you interacted with anything — clicked a link, entered details, downloaded a file. This determines what protective steps you need next.
Use the subject line "Suspected scam — for trust and safety". The team aims to respond within one business day.
Red flags in a fake Kick message
- "Click here to claim a $500 bonus" or similar — Kick doesn't run unsolicited prize campaigns. Real promotions appear inside your dashboard at kickpay.co.
- Requests for your bank password, full card number or CVV — Kick never asks for any of these. Payouts use BSB and account number only.
- Lookalike domains — anything ending in a different top-level domain or with extra hyphens (e.g. "kick-cashback-pay.com") is fake.
- Urgent threats ("your account will be closed in 24 hours") designed to make you act before checking.
- Poor English, mismatched logos or generic greetings ("Dear Customer" rather than your real name).
- Unexpected attachments — Kick doesn't send invoice PDFs or .zip files to shoppers.
If you've already interacted with the scam
- Stop interacting — don't click further links, don't reply.
- Change your Kick password at kickpay.co — use one you haven't used elsewhere.
- If you entered bank or card details, call your bank's 24/7 fraud hotline to pause cards and watch transactions.
- If you opened an attachment, run an antivirus scan and avoid entering passwords on the device until it's clean.
- Report to Scamwatch at scamwatch.gov.au — this feeds the ACCC's national tracking.
- Forward the original to Kick at info@kickcashback.com so the team can pursue takedowns.
Verifying a Kick message is genuine
Don't click links in the message — open a fresh tab and type kickpay.co. Any genuine action item appears in your dashboard. Compare the sender against Kick's known addresses (info@kickcashback.com or @kickcashback.com / @kickpay.co). If still unsure, email info@kickcashback.com with the message attached and ask "is this from you?".
Other useful reporting channels
- Scamwatch (ACCC) — scamwatch.gov.au — central reporting for any Australian scam.
- ReportCyber (Australian Cyber Security Centre) — cyber.gov.au/report — for cybercrime that caused loss.
- IDCARE — idcare.org — free recovery support if your identity has been compromised.
For more on how Kick protects your account and data, see is my information safe and how to verify Kick is legitimate.
About Kick Cashback
Kick Cashback is Australia's smarter cashback platform with 1,000+ partner stores. Free for shoppers — no membership fees, no subscription costs. Owned and operated by Kick Systems Proprietary Limited (ABN 16 694 893 297) in Melbourne, Victoria. For support, contact info@kickcashback.com.