How does cashback work?
Category: Cashback
Cashback is a reward where you receive a percentage of your purchase price back in cash after shopping at participating stores. It's not a discount applied at checkout and it's not a points scheme — it's real Australian dollars credited to your Kick Cashback account, ready to transfer to your bank.
The four-stage cashback lifecycle
Every Kick purchase moves through the same four stages, and understanding them is the single most useful thing for new shoppers to learn:
- Earned — As soon as you click through from your Kick Cashback portal and complete a purchase, the cashback is recorded against your account at the rate the retailer is offering that day.
- Pending — The retailer applies a short hold to guard against returns, refunds, or fraudulent orders. Most categories clear Pending within minutes; travel, insurance and subscription cashback typically takes 30-120 days because the retailer waits out their own cancellation window.
- Available to claim — The cashback is yours and you can request a payout at any time.
- Paid out — You request a transfer and the money lands in your nominated Australian bank account in 1-3 business days via BECS.
Step-by-step from click to bank account
(1) Sign in at kickpay.co. (2) Find the store you want to shop at — there are 650+ in the portal across all categories. (3) Click through from Kick Cashback to the retailer. This step matters: it sets a tracking session that links your purchase to your Kick Cashback account. (4) Shop and pay as normal in the same session — don't switch browsers, don't paste in third-party discount codes, don't wait days between clicking and checking out. (5) Watch your account: cashback shows as Earned right away, moves to Available to claim once the retailer confirms the order, and you can request a bank transfer whenever you like.
Where does the cashback money come from?
Retailers pay Kick a commission every time we refer a customer who buys. We pass the majority of that commission back to you as cashback and keep a small share to run the platform. There is no cost to you — the price you pay at checkout is exactly the same as if you'd visited the retailer directly.
How are cashback rates set?
Each retailer sets its own rate. Rates vary by category — travel, software and beauty often sit in the 5-15% range, while everyday categories like grocery and general retail are usually 1-5%. Rates can change daily, so the figure you see on the store's page in the Kick Cashback portal at the moment you click through is the rate that will apply.
What can stop cashback from being credited?
Cashback fails most often when the tracking session is broken: opening a third-party coupon site after clicking from Kick Cashback, switching devices mid-purchase, or shopping with an ad blocker that strips affiliate cookies. See our missing-cashback troubleshooting page for the full checklist.
Want the full Australian context, including how the industry works and what rates to expect? Read our guide to how cashback works in Australia.
About Kick Cashback
Kick Cashback is Australia's smarter cashback platform with 650+ partner stores. Free for shoppers — no membership fees, no subscription costs. Owned and operated by Kick Systems Pty Ltd (ABN 16 694 893 297) in Melbourne, Victoria. For support, contact info@kickcashback.com.