Can I get cashback on Click & Collect or in-store purchases?

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Accepted Answer

Click & Collect orders earn cashback when the order is placed online through your Kick Cashback portal — picking up the order in store doesn't change anything. Pure in-store purchases (walk in, choose products from the shelf, pay at the counter) almost never earn cashback, because the partner network has no online click to attribute the sale to. Click & Collect: yes, the same as a normal online order Click & Collect, BOPIS (Buy Online, Pick up In-Store), reserve-online-pay-in-store, and similar hybrid models all qualify for cashback as long as you start the transaction online by clicking through your Kick Cashback portal. The fulfilment method (parcel delivery vs in-store pickup) is irrelevant to the cashback tracking — what matters is that the click, the cookie, and the order all happen in the same online session. This works at most major Australian chains and online retailers that offer Click & Collect. Cashback is calculated on the order value the retailer charges you online (less any gift cards or store credit applied), not on the delivery method. Pure in-store purchases: usually no If you walk into a store, pick up something from the shelf, and tap your card at the counter, there's no online order, no portal click, and no tracking cookie — so the partner network has no way to attribute the sale to Kick. The retailer's point-of-sale system doesn't pass any "this customer came from Kick" signal because there isn't one. This is the case at the vast majority of Australian retailers. There's no workaround that involves logging into the retailer's app at the counter, scanning a portal QR code, or showing your phone — none of those signals are visible to the partner network. The narrow in-store exceptions Card-linked offers. A handful of retailers run card-linked cashback campaigns where you pre-register a credit or debit card with their loyalty programme, and the card automatically earns cashback when you tap it in store. Where this is available through Kick, the store's portal page describes the activation steps clearly. App-based ordering paid in store. A few quick-service retailers (cafes, fast food) let you order via their app and pay in store. These usually behave like online orders for tracking purposes if you started in the Kick app session. Outside these narrow cases, treat in-store as a no-cashback channel and use your Kick Cashback portal for online and Click & Collect orders. More on portal click tracking . How to maximise your in-store cashback If a retailer offers both online and in-store, default to online (with delivery or Click & Collect) when there's a meaningful cashback rate — the small inconvenience of waiting a day for delivery or making a separate trip is usually worth more than the cashback you forgo by walking in and paying at the counter. Browse the stores directory to compare today's online cashback rates before your next shop.

Can I get cashback on Click & Collect or in-store purchases?

Click & Collect: yes, the same as a normal online order

Pure in-store purchases: usually no

The narrow in-store exceptions

How to maximise your in-store cashback

About Kick Cashback